SHIPPING & DELIVERY
Shipping charges are calculated on the following variables:
- Items Ordered + Quantity
- Total Weight of Items
Shipping will be applied only once for your entire order.
INTERNATIONAL SHIPPING DISCLAIMER/POLICY
Delays in International shipments may occur due to heavy load on postal services and customs. International orders might be subject to import taxes/duties. For information, please contact your local customs authority.
We are not responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Torque-Lock.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Upon delivery Duties & Taxes may or may not be collected.
Many components of different kits are custom made for each order. Therefore there will be a 25% restocking fee, even if the order is cancelled prior to shipping with no exceptions. There will be a 25% restocking fee for any unused kit returned. There will be no returns on equipment which has been used. Product shipped may not match the exact pictures on our website due to the fact we are constantly upgrading our equipment.
Any returned packages either authorized or unauthorized must be insured for the full value of the item(s) at the purchasers (shippers) expense. Torque Lock Structural Systems will not be liable for any lost or damaged shipments.
All claims and disputes arising under or relating to any disputes or claims are to be settled by binding arbitration in the state of California. An award of arbitration may be confirmed in a court of competent jurisdiction.
Torque Lock™ warrants its products to be free from manufacturing defect for 10 years and will meet all the published physical requirements. When installed in accordance with industry standards, Torque Lock™ will replace defective material only. There are no other warranties by Torque Lock™ of any nature whatsoever expressed or implied including any warranty of accountability or fitness for a particular purpose in connection with this product. Torque Lock™ shall not be liable for damages of any sort including, remote or consequential damages resulting from any claims, breach of warranty whether expressed or implied whatsoever. Torque Lock™ shall not be liable under any legal theory for special or consequential damages.
Download a PDF copy of the warranty.
Contractor shall have the right to warrant labor depending upon the severity or the structural repair. Contractor will not be responsible for any other structural cracks besides the cracks repaired with the Torque Lock* system. It is highly recommended that the contractor take pictures of original repair and retain for their records. In the event of a repaired failure, contractor has the right to repair the area of failure only. It is noted that some cosmetic variation may appear.
Costs as to water replacement, chemicals, land and loss of use are not covered. Warranty is void unless account has been paid in full. Neither Torque Lock™, nor contractors, shall be held responsible for any acts of nature (hurricane, tornado, earthquake, etc.)
NOTE: Warranty is not transferable unless contractor has been notified in writing, and a visual inspection has been done prior to closing by a representative of the contractor and authorization has been given in writing to transfer such warranty.